At GetZella.com, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. This return policy outlines the guidelines for returns and refunds for direct sellers on GetZella.com.
Please be aware that a seller-specific return policy may take precedence over this general policy. We strongly advise buyers to verify the specific return policy of the seller before making any purchase.
Our refund and return policy allows for returns within 30 days from the date of delivery. After 30 days have passed, we regret to inform you that we are unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when it was received. It must also be accompanied by the original packaging, if it was included at the time of sale. Please note that certain types of goods are exempt from being returned, including perishable goods (e.g., food, flowers), newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
In addition, returns are not accepted for gift cards, downloadable software products, or select health and personal care items.
If you have ordered an item by mistake, please promptly contact the seller to discuss the possibility of a return. While we cannot guarantee that a return will be accepted in such cases, we encourage open communication with the seller to explore potential options.
If the seller shipped the wrong item, it is the responsibility of the seller to replace or return the item at no additional charge to the buyer. Please contact the seller directly to initiate the necessary steps for correcting the error.
To initiate a return, please contact the seller directly by sending a message through the platform to request a return authorization. Do not send the purchased item back to the manufacturer or seller unless you have received explicit return authorization.
In specific circumstances, partial refunds may be granted. For instance, if an item shows signs of use, is not in its original condition, is damaged, or is missing parts for reasons not attributed to the seller's error.
Upon receipt and inspection of your return, you will receive an email notifying you of the approval or rejection of your refund request. If approved, the refund will be processed, and the credited amount will be applied to your original method of payment or credit card within a certain number of days.
If you have not yet received a refund, please check your bank account and credit card company before contacting us, if necessary.
Sale items are generally non-refundable unless explicitly stated otherwise in the item description. We only replace items if they are defective or damaged. If you need to exchange the item for the same one, please contact the seller directly.
The buyer is responsible for covering the return shipping cost. If a refund is issued, the cost of return shipping will be deducted from the refund amount if the return label was provided by the seller.
To return your product, please ship it to the designated return address provided by the seller. Depending on your location, the time required for the exchanged product to reach you may vary. We strongly recommend using an insured shipping service for returning high-value items. Trackable return shipping is essential.
Please note that items purchased through an affiliate link on our website are subject to the terms and conditions of the affiliated merchant, not GetZella.com. We recommend reviewing the merchant's return policy before making a purchase.
For any inquiries regarding refunds and returns, please reach out to us using the contact form provided.
GetZella.com
PO BOX 334
River Grove, IL 60171
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