Shipping Policy
Shipping Policy
Thank you for choosing GetZella.com for your shipping needs. This shipping policy outlines the details regarding shipping destinations, costs, handling time, delivery time, order cutoff time, and shipping days. Please read this policy carefully before placing your order.
Shipping Destination
We currently ship to all states within the United States.
Shipping Cost
We offer free shipping on all orders.
Handling Time
Once your order is placed, our team will process it within 1-2 business days. Please note that this handling time does not include weekends or holidays.
Delivery Time
Our estimated delivery time is 3-4 business days. This time frame is calculated from the date your order is shipped. Please note that unforeseen circumstances such as extreme weather conditions or carrier delays may affect the actual delivery time. We strive to deliver your package as quickly as possible.
Order Cutoff Time
To ensure prompt processing and shipment of your order, we have an order cutoff time of 4 PM EST. Orders placed before this cutoff time will be processed on the same business day. Orders placed after the cutoff time will be processed on the next business day.
Shipping Days
We ship Monday through Friday. Please note that we do not ship on weekends or holidays. Orders placed on weekends or holidays will be processed on the next available business day.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date.
Shipping Carrier
We work with reliable shipping carriers to ensure the safe and timely delivery of your order. The carrier will be selected based on factors such as your location and the size and weight of the package.
Shipping Restrictions
Please be aware that certain items may have shipping restrictions or require additional handling due to their nature, such as hazardous materials or oversized items. If any such restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.
International Shipping
At the moment, we only ship within the United States and do not offer international shipping.
Please feel free to contact our customer support team at support@getzella.com if you have any further questions or concerns regarding our shipping policy. We are here to assist you.
Refund Policy
At GetZella.com, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. This return policy outlines the guidelines for returns and refunds for direct sellers on GetZella.com.
Please be aware that a seller-specific return policy may take precedence over this general policy. We strongly advise buyers to verify the specific return policy of the seller before making any purchase.
Our refund and return policy allow for returns within 30 days from the date of delivery. After 30 days have passed, we regret to inform you that we are unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when it was received. It must also be accompanied by the original packaging if it was included at the time of sale. Please note that certain types of goods are exempt from being returned, including perishable goods (e.g., food, flowers), newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
In addition, returns are not accepted for gift cards, downloadable software products, or select health and personal care items.
If you have ordered an item by mistake, please promptly contact the seller to discuss the possibility of a return. While we cannot guarantee that a return will be accepted in such cases, we encourage open communication with the seller to explore potential options.
If the seller shipped the wrong item, it is the responsibility of the seller to replace or return the item at no additional charge to the buyer. Please contact the seller directly to initiate the necessary steps for correcting the error.
To initiate a return, please contact the seller directly by sending a message through the platform to request a return authorization. Do not send the purchased item back to the manufacturer or seller unless you have received an explicit return authorization.
In specific circumstances, partial refunds may be granted. For instance, if an item shows signs of use, is not in its original condition, is damaged, or is missing parts for reasons not attributed to the seller’s error.
Upon receipt and inspection of your return, you will receive an email notifying you of the approval or rejection of your refund request. If approved, the refund will be processed, and the credited amount will be applied to your original method of payment or credit card within a certain number of days.
If you have not yet received a refund, please check your bank account and credit card company before contacting us, if necessary.
Sale items are generally non-refundable unless explicitly stated otherwise in the item description. We only replace items if they are defective or damaged. If you need to exchange the item for the same one, please contact the seller directly.
The buyer is responsible for covering the return shipping cost. If a refund is issued, the cost of return shipping will be deducted from the refund amount if the return label was provided by the seller.
To return your product, please ship it to the designated return address provided by the seller. Depending on your location, the time required for the exchanged product to reach you may vary. We strongly recommend using an insured shipping service for returning high-value items. Trackable return shipping is essential.
Please note that items purchased through an affiliate link on our website are subject to the terms and conditions of the affiliated merchant, not GetZella.com. We recommend reviewing the merchant’s return policy before making a purchase.
For any inquiries regarding refunds and returns, please reach out to us using the contact form provided.
Cancellation / Return / Exchange Policy
At GetZella.com, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. This return policy outlines the guidelines for returns and refunds for direct sellers on GetZella.com.
Please be aware that a seller-specific return policy may take precedence over this general policy. We strongly advise buyers to verify the specific return policy of the seller before making any purchase.
Our refund and return policy allows for returns within 30 days from the date of delivery. After 30 days have passed, we regret to inform you that we are unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when it was received. It must also be accompanied by the original packaging if it was included at the time of sale. Please note that certain types of goods are exempt from being returned, including perishable goods (e.g., food, flowers), newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
In addition, returns are not accepted for gift cards, downloadable software products, or select health and personal care items.
If you have ordered an item by mistake, please promptly contact the seller to discuss the possibility of a return. While we cannot guarantee that a return will be accepted in such cases, we encourage open communication with the seller to explore potential options.
If the seller shipped the wrong item, it is the responsibility of the seller to replace or return the item at no additional charge to the buyer. Please contact the seller directly to initiate the necessary steps for correcting the error.
To initiate a return, please contact the seller directly by sending a message through the platform to request a return authorization. Do not send the purchased item back to the manufacturer or seller unless you have received explicit return authorization.
In specific circumstances, partial refunds may be granted. For instance, if an item shows signs of use, is not in its original condition, is damaged, or is missing parts for reasons not attributed to the seller’s error.
Upon receipt and inspection of your return, you will receive an email notifying you of the approval or rejection of your refund request. If approved, the refund will be processed, and the credited amount will be applied to your original method of payment or credit card within a certain number of days.
If you have not yet received a refund, please check your bank account and credit card company before contacting us, if necessary.
Sale items are generally non-refundable unless explicitly stated otherwise in the item description. We only replace items if they are defective or damaged. If you need to exchange the item for the same one, please contact the seller directly.
The buyer is responsible for covering the return shipping cost. If a refund is issued, the cost of return shipping will be deducted from the refund amount if the return label was provided by the seller.
To return your product, please ship it to the designated return address provided by the seller. Depending on your location, the time required for the exchanged product to reach you may vary. We strongly recommend using an insured shipping service for returning high-value items. Trackable return shipping is essential.
Please note that items purchased through an affiliate link on our website are subject to the terms and conditions of the affiliated merchant, not GetZella.com. We recommend reviewing the merchant’s return policy before making a purchase.
For any inquiries regarding refunds and returns, please reach out to us using the contact form provided.