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Return and Refund Policy for Getzella.com:

At Getzella.com, we aim to provide a smooth shopping experience for our customers. This general return policy serves as a guide for returns and refunds for direct sellers on Getzella.com. However, please note that a seller-specific return policy may override this general policy, and we advise buyers to verify the seller's specific return policy before purchasing any item.

Our refund and return policy is 30 days from the date item was delivered, If 30 days have passed after delivery, we regret to inform you that we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging when original packaging was present at the time item was sold. Please note that some types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Additionally, we do not accept returns for gift cards, downloadable software products, or some health and personal care items.

To complete your return, you must contact the seller directly by messaging them through the platform requesting a return authorization. Please do not send your purchase back to the manufacturer or the seller unless your received your return authorization.

In certain situations, only partial refunds are granted, such as for items that show obvious signs of use, or items that are not in their original condition, damaged, or missing parts for reasons not due to an error from the seller.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, please check your bank account and credit card Company, and contact us if necessary.

Sale items are non-refundable unless stated otherwise in the item description, and we only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact the seller directly.

Buyer will be responsible for paying the return shipping cost. If you receive a refund, the cost of return shipping will be deducted from your refund if the return label was provided by the seller.

To return your product, you should mail your product to the return address provided by the seller. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, we recommend using an insured shipping service; trackable return shipping is a must,

Please note that items that are purchased through an affiliate link on our website are subject to the terms and conditions of the affiliated merchant, not Getzella.com. We recommend that you review the merchant's return policy before making a purchase.

Please contact us through the contact form for any questions related to refunds and returns.